Shipping & Returns

Shipping Costs

We offer shipping via USPS, FedEx and UPS. Shipping is calculated based on the total weight of the order and the delivery address. The best way to estimate the shipping amount for your order is to add the items you wish to purchase to your cart and select Check Out – after entering your address, a list of shipping options including cost will be provided.

How long does shipping take?

HerCherie Premium Menstrual Cup has many warehouses in various different countries.

HerCherie ships to all major North American & European countries as well as Australia & New Zealand.

We do not ship to the following countries:

North Korea, Sudan, Syria, Cuba, Iran 

We aim to ship from the warehouse closest to the country of your order. Processing time for each order may take 4 business days and items generally arrive within 2-4 weeks.

In rare cases, it can take up to 5 weeks for items to arrive. If you wait longer than 5 weeks, please contact us using the contact form and we shall find out the whereabouts of your order.

Payments

We accept all major credit cards (VISA, Master Card, Discover, JCB) and PayPal.

What's your return policy?

If you do need to make a return or exchange, you're welcome to do so within 30 days.

All returned items must be sent back to us unopened, unused and in their original condition.

We reserve the right to refuse a refund or exchanges. Please note that if it has been over 30 days from the day you received your item(s), then we are unable to accept your return.

We will refund items if they are damaged when received, please contact us using the contact form and one of our customer service team members will get back to you within 2 working days.